Wicked Problems

The concept of a Wicked problem is also explained a lot on YouTube. Here are two you might find valuable.

Wicked Problems Links to an external site.

 

Some relevant readings:

The concept of Wicked was first suggested by Rittel & Webber in 1973 in an article named Dilemmas in a General Theory of Planning, Download ,

Policy Sciences 4 (1973), 155-169

In this text (Boiling Frogs Download Boiling Frogs

), GCHQ (basically a part of the British Intelligence System) applies the idea of Wicked in their context.

Conklin, Jeffrey (2006) Dialogue Mapping: Creating Shared Understanding of Wicked Problems, Wiley and Sons.