Zoom allows you to see and hear other participants and for other participants to see and hear you. Here we go through how to manage your audio and camera settings in Zoom.

On this page you will find the following information:

How to turn the sound on and off
Common problems with the sound
How to turn the camera on and off
Common problems with the camera

How to turn the sound on and off

Click on Audio in Zoom to turn your microphone on or off. When your microphone is off, other participants cannot hear you or any other sound from your surroundings.

Please note that the meeting host has the ability to mute your microphone. The meeting host can also ask you to turn on your microphone if it is muted.

You control your speaker from the device you are using Zoom on, i.e. your computer, mobile phone or tablet. Make sure your speaker is on so you can hear the other participants in the meeting.

Common problems with the sound

A common problem in Zoom is that you cannot hear the other participants or that the other participants cannot hear you even though your speaker and microphone are turned on. This is often because Zoom has been connected to the wrong speaker or microphone. To solve the problem, you may need to test the sound.

Here's how to test the sound on your computer:

Click on the small arrow next to the Sound button. A quick menu will appear on the screen.
Select the microphone and speaker you want to use. If you don't know which microphone or speaker is the right one, continue to the next step.
Click on Test microphone and speaker.
First, the speaker will be tested. You should now hear a sound signal. If you do not hear the sound signal, click No, try another speaker to change the speaker until you hear the sound signal. When you hear the sound signal, click Yes.
Next, the microphone will be tested. Sound will now be recorded. Say something. Your recording will then be played back. If you do not hear anything, click No, try another microphone to change the microphone. When you hear your recording, click Yes.
Click Finish test.

If the microphone still does not work, contact us at the Service Desk. You can reach us at servicedesk@lu.se.

Turning the camera on and off

Click Video in Zoom to turn your camera on or off. When your camera is off, other participants cannot see you, but you can still see them.

The meeting host has the option to turn off your camera. The meeting host can also ask you to turn on your camera if it is off.

Common problems with the camera

There may be several reasons why your camera is not working properly and other meeting participants cannot see you. Below are three things you can check to troubleshoot the issue.

Use the latest version of Zoom.
Close other programmes that are using your device's camera at the same time.
Give Zoom access to your device's camera. If you are using Zoom on the web, you may need to go to your browser's security settings and allow Zoom to use your device's camera.

If the camera still does not work, contact us at the Service Desk. You can reach us at servicedesk@lu.se.

Back to the Zoom Guide overview.